Frequently Asked Questions
Let us help you find the answers you need.
Petrust®️ is a professional manufacturer of R&D, Production, and Marketing (3 in 1) in home automation and 14 years-oversea sales experience.
We offer a complete service, from product design and prototype molding to final production. Our one-stop solution ensures you get fully customized smart pet products delivered right to your specifications.
- Service:OEM/ODM orders are welcomed!
- Certificates: FCC, CE, UKCA, RoHS, TELE Japan
Yes, we are original factory, located in Guangdong Province, with factories in Huizhou and head office in Shenzhen.
Factory Address: Block B, Anyi industrial Park,Xinxu district, Huiyang Town, Huizhou, Guangdong, China
Welcome to visit us any time and contact us via susan@szpetrust.com before coming.
We have two self-owned factories in Huizhou, Guangdong, right next to Hong Kong and Shenzhen. Our facilities focus on producing pet feeders, water dispensers, and cat litter boxes.
You’re welcome to schedule a visit with our sales team and see our operations firsthand!
Yes, we support both OEM and ODM services.
Whether you have a specific plan ready for production or just an idea, we can help turn it into a reality—from complete ID design to final product.
•Custom logo: MOQ 200 units
•Custom manuals and packaging: MOQ 500 units
•For custom app features and colors：MOQ 1,000 units or more.
To start, you’ll need to provide your specific requirements and initial design ideas. Our engineers will evaluate the feasibility, including the internal structure design, and provide a detailed quote. Here’s a quick overview of the process:
Step 1.Share your design needs.
Step 2.We create a 3D prototype for testing.
Step 3.Conduct a trial production run.
Step 4.Move on to mass production once everything is approved.
Yes, our products are certified for quality and safety, including ISO 9001, BSCI, RoHS, CE, UKCA, PSE, FCC, and IEC certifications. You can find these certifications on our website’s homepage.
If you need a specific certification that’s not listed, feel free to reach out to our sales team—we’re happy to assist you in obtaining any additional certifications you may require.
Yes, we handle everything from product development to mass production in-house.
We’ve helped 300+ clients worldwide bring their custom ideas to life, supporting them in winning over customers and growing their online and offline businesses.
If you have a new product idea, feel free to reach out to our sales team—we’d love to help you make it happen!
Sorry, we mainly focus on B2B wholesale and don’t provide drop shipping services.
However, if you need assistance with drop shipping, we’d be happy to recommend and connect you with reliable drop shipping logistics agents.
For more details, please reach out to our sales team.
Yes, absolutely!
If you’re purchasing our products and have other pet product needs, we can leverage our extensive network in the pet industry to help source additional items for you.
Just let us know what you’re looking for, and we’ll do our best to assist.
Feel free to contact our sales team for more details!
For some countries, our shipping partners can assist with customs clearance.
However, since import regulations vary by country, it’s generally the buyer’s responsibility to handle the customs process.
If you need extra support, we can connect you with logistics providers experienced in customs clearance.
Feel free to reach out to our sales team for more guidance!
Yes, we can offer quotes for various shipping methods, including sea, rail, air, and international express.
Shipping costs depend on the package quantity and dimensions.
If you have your own freight forwarder, we’re also happy to ship your order directly to them for further handling.
To get a detailed quote, please provide the delivery address and postal code to our sales representative, and we’ll take care of the rest!
We offer a 14-month warranty and lifetime repair service for all our products, along with 1% free spare parts included with your order.
If you have any issues, just reach out to us, and we’ll be happy to assist!
- 5-7 business days for samples order;
- 15-20 business days for bulk order under 200 units;
- 30 business days for customized orders of 500 units after confirming the design files. If custom packaging is needed, the timeframe extends to about 35 days.
The exact delivery time may vary based on the order size, so please contact our sales team for a more detailed estimate
- For EU / US order, by local express about 1-3 days, shipping from local warehouse.
- For less quantity order, by air express like DHL, UPS, TNT, FedEx ,Aramex and etc, about 3-7 days.
- For bulk order, by air about 7-12 days, by sea about 15-35 days.
Yes, we can provide samples for you to check the quality before making a larger order. Here’s how it works:
- Step 1. Contact us and let us know your requirements.
- Step 2. We’ll recommend suitable products and provide a quote for the sample fee and shipping costs.
- Step 3. If you’re happy with the details, we’ll prepare a payment link for you.
- Step 4. Once the payment is completed, we’ll arrange to ship the sample as quickly as possible.
Please note, samples come with a fee, but we’re happy to refund the sample cost if you place a second order with a minimum of 200 units per model.
Yes, we can provide FOB (Free On Board) terms, with a minimum order quantity of 1,000 units.
For more details or specific arrangements, please reach out to our sales team!
Our standard payment method is 30% TT (Telegraphic Transfer) deposit, with the balance paid before shipment.
We also accept credit cards, Western Union, and PayPal.
For more details or specific arrangements, feel free to contact our sales team!
We offer flexible distribution options, including exclusive distribution, based on the specific needs of different markets.
There are minimum order quantity (MOQ) requirements for our distributors, which vary depending on the market and the type of partnership.
For more details or to discuss a potential distribution partnership, please reach out to our sales team.
Normally we will send you a sample to confirm everything first. We will make the big order exactly the same as you request.
The order can be also placed through alibaba trade assurance, it can guarantee the quality and delivery, if it has quality discrepancy, Alibaba will help you and return the money to you.
Yes, we handle everything from product development to mass production in-house.
We’ve helped 300+ clients worldwide bring their custom ideas to life, supporting them in winning over customers and growing their online and offline businesses.
If you have a new product idea, feel free to reach out to our sales team—we’d love to help you make it happen!
Yes, we ensure all our products meet strict safety standards.
We use traceable raw materials, allowing buyers to verify the quality of our products at any stage. Additionally, we offer quality assurance services to guarantee that our products meet your expectations.
For more details, feel free to reach out to our sales team.
Our feeders and water fountains are designed to accommodate most cats and dogs.
However, our cat litter boxes are best suited for smaller cats, ranging from 1kg to 8kg.
If you have any specific questions about size compatibility, feel free to reach out to our team.
Yes, our cat litter box is equipped with a back cover that helps contain odors.
Plus, it comes with UV sterilization and a built-in deodorizer to keep things smelling fresh.
These features work together to reduce unpleasant smells and keep the area around the box more comfortable for both you and your cat.
Our feeders are made from food-grade ABS and stainless steel, ensuring safety for your pets.
Most of our water fountains use stainless steel, ABS, or PP materials.
As for our cat litter boxes, they are primarily made from PP, offering durability and safety for your cat’s daily use.
If you need more details, feel free to reach out.
Yes, you can download here via this link.
